Refunds & Cancellations
Paid plans are offered by Nipunlabs, Bengaluru, Karnataka 560068, India, as one-time Cashfree payments. A purchase provides one month of plan access and does not create a recurring mandate or renew automatically. Cashfree processes the payment and approved refunds through the original payment method.
No automatic renewal
Each paid plan is a single payment for one month of access. It expires at the end of that month unless you choose to make another purchase. There is no recurring debit to cancel. If you do not want another term, take no action.
Refund eligibility and requests
Email business@nipunlabs.com with your account email, payment reference, charge date, and a short explanation if you were charged more than once, a payment was collected but the plan access was not activated, or you believe a charge should be reversed. We check the payment and account records and reply with the outcome. A duplicate charge or a payment for a plan that was not provided will be refunded where confirmed. For a successfully activated period, unused downloads or a change of mind do not by themselves qualify for a partial refund, except where applicable law requires one.
When approved, the refund is sent through Cashfree to the original payment source; we do not issue cash refunds. Cashfree cannot initiate a merchant refund on Awsonus’s behalf. Bank and payment-provider timing can vary.
Requests and support
Use business@nipunlabs.com for refund and billing requests. Include your account email, order/payment reference and charge date; never send card, bank, UPI PIN or password details. This policy does not limit rights available under applicable consumer law.